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Policing Pledge
THE POLICE SERVICE IN ENGLAND AND WALES WILL SUPPORT LAW ABIDING
CITIZENS AND PURSUE CRIMINALS RELENTLESSLY TO KEEP YOU AND YOUR
NEIGHBOURHOODS SAFE FROM HARM. WE WILL:
- Always treat you fairly with dignity and respect ensuring you
have fair access to our services at a time that is reasonable and
suitable for you.
- Provide you with information so you know who your dedicated
Neighbourhood Policing Team is, where they are based, how to
contact them and how to work with them.
- Ensure your Neighbourhood Policing Team and other police
patrols are visible and on your patch at times when they will be
most effective and when you tell us you most need them. We will
ensure your team are not taken away from neighbourhood business
more than is absolutely necessary. They will spend at least 80% of
their time visibly working in your neighbourhood, tackling your
priorities. Staff turnover will be minimised.
- Respond to every message directed to your Neighbourhood
Policing Team within 24 hours and, where necessary, provide a more
detailed response as soon as we can.
- Aim to answer 999 calls within 10 seconds, deploying to
emergencies immediately giving an estimated time of arrival,
getting to you safely, and as quickly as possible. In urban areas,
we will aim to get to you within 15 minutes and in rural areas
within 20 minutes.
- Answer all non-emergency calls promptly. If attendance is
needed, send a patrol giving you an estimated time of arrival, and:
- If you are vulnerable or upset aim to be with you within 60
minutes.
- If you are calling about an issue that we have agreed with your
community will be a neighbourhood priority and attendance is
required, we will aim to be with you within 60 minutes.
- Alternatively, if appropriate, we will make an appointment to
see you at a time that fits in with your life and within 48
hours.
- If agreed that attendance is not necessary we will give you
advice, answer your questions and/or put you in touch with someone
who can help.
- Arrange regular public meetings to agree your priorities, at
least once a month, giving you a chance to meet your local team
with other members of your community. These will include
opportunities such as surgeries, street briefings and mobile police
station visits which will be arranged to meet local needs and
requirements.
- Provide monthly updates on progress, and on local crime and
policing issues. This will include the provision of crime maps,
information on specific crimes and what happened to those brought
to justice, details of what action we and our partners are taking
to make your neighbourhood safer and information on how your force
is performing.
- If you have been a victim of crime agree with you how often you
would like to be kept informed of progress in your case and for how
long. You have the right to be kept informed at least every month
if you wish and for as long as is reasonable.
- Acknowledge any dissatisfaction with the service you have
received within 24 hours of reporting it to us. To help us fully
resolve the matter, discuss with you how it will be handled, give
you an opportunity to talk in person to someone about your concerns
and agree with you what will be done about them and how
quickly.
WE WANT TO DO OUR BEST FOR YOU BUT IF WE FAIL TO MEET OUR PLEDGE
WE WILL ALWAYS ExPLAIN WHY IT HAS NOT BEEN POSSIBLE ON THAT
OCCASION TO DELIVER THE HIGH STANDARDS TO WHICH WE ASPIRE AND YOU
DESERVE.
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